Service Delivery Ops Specialist
N
Neksjob Philippines
50 - 100K PHP
Full-time
Cebu City. Cebu City, 6000 Cebu, Philippines
supervisory service delivery
- Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
- Coaches team members on proper handling of transactions
- Execute existing DR/BCP plans of the team
- Execute/deliver output based on the project plan during migrations
- Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
- Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports
- Takes ownership in resolving and managing end-customer issues and negotiations
- Manages internal updates/communication within the unit
- Enforces compliance to company policies and effect disciplinary measures on violations
- Initiate and implement process improvements
- Leads projects/tasks that may be assigned from time to time
- Minimum of 5 years professional experience or 3 years Supervisory position
- Has working knowledge on MS products or similar tools / systemsHas working knowledge on
- Above-average communication and meeting facilitation skills
- Good leadership skills and ability to motivate front-line employees
- Flexibility with rotational schedule
- Ability to work effectively across language & cultural barriers with US based customer
- Experience managing in a multi-client environment
- Strong work ethics, integrity, and unquestionable character
- Has business acumen and can see things in a bigger picture
- Can multi-task effectively and knows how to prioritize