Community Account Manager
S
Sending Labs
40 - 55K PHP
Full-time
Rcbc Tower 2. 156 Salcedo, Makati, Kalakhang Maynila, Philippines
Social MediaCommunity manager
Key Responsibilities
- Execute a community management strategy such as retention and customer success plan from the management team that grows and nurtures a flourishing of our SendingNetwork and SendingMe communities.
- Take charge of one community account from the SendingMe community or SendingNetwork community, across multiple channels, from our messaging platform to our social media spaces.
- Address user feedback, tackle feature requests, and swiftly handle support issues, leaving our users delighted with the resolution.
- Moderate online forums and social media channels, ensuring that our members have a positive and supportive experience.
- Collaborate with the product development teams to gather feedback and insights from the community.
- Create and manage exciting community and club events, including Twitter Spaces, webinars, and networking sessions that spark connections and innovation.
- Collaborate with our creative and content team to curate and share compelling content tailored to each community.
- Coordinating and managing a community calendar, working closely with all stakeholders to ensure smooth execution across all communication channels.
- Planning, implementing, and leading community initiatives while tracking relevant community KPIs. Analyzing community data and trends to identify opportunities for growth and improvement.
- Being passionate about building a Web3 community and fostering strong connections with members to exceed their expectations.
Compensation and Benefits
- Competitive salary, bonus, and benefits package.
- Token or stock option for long term driving.
- Be part of a rapidly growing industry where your work truly matters.
- Collaborative and supportive work environment.
Benefits:
- Pay raise
Schedule:
- 8 hour shift
Qualifications
- Bachelor's degree in Business Administration, Marketing and Communications, or Computer Science related majors;
- 2-3 years of working experience in community management, preferably B2C experience within at an internet Web2/Web3 company;
- An understanding and passion for the Web 3.0, blockchain, crypto, and NFT spaces;
- Proficiency in using social media and online community platforms, with knowledge of online platforms like Twitter, Discord, Reddit, Quora, Telegram, etc.
- Strong business sense and a commitment to excellence/high standards;
- Ability to work effectively in a fast-paced, international, dynamic environment;
- Based in Manila, Philippines.
Bonus points
- Experience working in a start-up culture.
- A willingness to help out where needed - regardless of the scope of your role.
- An understanding of the Ethereum ecosystem, within an interest and curiosity to learn more.