Universal Trainer | Dumaguete | Start ASAP
P
Peak Outsourcing
20 - 25K PHP
Full-time
Jose Building. Dumaguete South Road, Calindagan, Dumaguete, Negros Oriental, Philippines
Customer ServiceTeam ManagementCollaborationOrganizational SkillsProblem-SolvingCommunication and Interpersonal SkillsConflict ResolutionAdaptability
- Design and implement customized training programs for Peak Outsourcing's BPO & Call Center services.
- Facilitate engaging training sessions to enhance agent skills and performance.
- Assess training effectiveness through data analysis and stakeholder feedback.
- Continuously update curriculum in line with industry trends and business needs.
- Mentor agents and provide ongoing support to promote a culture of learning.
- 2-3 years of training facilitation and instructional design experience
- Adept to the Adult Learning Principles and Methodologies, and the Kirk Patrick Levels of Evaluation
- With excellent interpersonal and communication skills
- Willing to work onsite (Dumaguete) and can start ASAP