Community Manager
B
BitKan
4 - 8K USD
Contract
Remote
ModCommunity operations社區運營
- 与全球加密社区进行沟通并与其成员建立稳固的关系
- 积极参与BitKan社区成员的互动，鼓励参与讨论，并在所有渠道上扩大活跃社区
- 及时回复客户的评论和请求，回答问题并为需要帮助的成员提供支持
- 检查和审查所有用户生成的内容和用户资料；确保所有成员遵守规则，并对违反准则的成员采取措施
- 管理用户封禁流程，并跟踪和移除之前被封禁的用户
- 通过充当调解人解决争议，并找到各方都能接受的解决方案
- 制定在线社区的管理策略和日程
- 编写有关管理统计数据、问题和结果的报告
- 向管理层和利益相关者提供社区反馈
- 与BitKan的市场营销、产品、公共关系和沟通团队协调工作，确保品牌一致性
- 保持对数字技术、行业趋势和社区发展的最新了解
- Liaise with the global crypto community and develop strong relationships with its members.
- Actively engage with BitKan community members, encourage participation in discussions, and expand the active community across all channels.
- Respond to customer comments and requests in a timely manner, answer questions, and provide support to members who need it.
- Review and moderate all user-generated content and user profiles; ensure that all members are following the rules, and take action against those who violate the guidelines.
- Manage the user banning process, and track and remove previously banned users.
- Resolve disputes by acting as a mediator and finding a solution that works for all involved parties.
- Develop the online community moderation strategy and calendar.
- Produce reports on relevant moderation statistics, issues, and outcomes.
- Provide community feedback to management and stakeholders.
- Coordinate with the marketing, product, PR, and communications teams at BitKan to ensure brand consistency.
- Stay up to date with digital technology, industry trends, and community developments.
- 2-3年的在线社区管理成功经验，至少有1年与加密货币/区块链产品相关的工作经验
- 深入理解加密货币市场和加密货币交易
- 精通Telegram、Twitter、Facebook、Instagram、YouTube等平台（至少选择3个社交网络）
- 有规划和管理在线活动的经验者优先
- 独立、负责和高度组织化的工作方式，具备创造性地参与互动和解决问题的能力
- 英语流利，C1+级别，最好是母语者或双语者
- 出色的书面和口头沟通能力、良好的人际交往技巧：能够与客户、团队成员、其他部门的同事及外部合作伙伴建立和管理关系
- 卓越的时间管理能力和在压力下工作的能力
- 具备客户服务和在线管理工具的经验
- 3-10 years of success in online community moderation, with at least 1 year of experience working with crypto/blockchain products.
- Deep understanding of the crypto market and crypto trading.
- Expert knowledge of platforms such as Telegram, Twitter, Facebook, Instagram, YouTube (minimum 3 social networks to choose from).
- Previous experience in planning and managing online events is preferred.
- Independent, responsible, and highly organized approach to work, creativity in engaging participants and solving challenges.
- Fluency in English is preferred, C1+ level, ideally a native speaker or bilingual.
- Exceptional written and verbal communication skills, interpersonal abilities: able to build and manage relationships with customers, team members, colleagues from other departments, and external partners.
- Excellent time management skills and ability to work under pressure.
- Experience with customer service and online management tools.