Customer Service Representative at flamingo recruitment

Provide remote customer support for a leading cryptocurrency exchange, ensuring a seamless trading experience for trading users.
Providing professional customer support to users through real-time chat, email, and other communication channels.
Handling customer queries regarding account management, transactions, deposits/withdrawals, and platform navigation.
24/7 rotating shifts (9 hours per shift, including 1-hour break) to ensure global coverage.
Delivered consistent service excellence by resolving customer issues efficiently and accurately.
Collaborate with internal teams, including Compliance, Risk, and Product, to resolve complex issues.
Leveraged in-depth knowledge of crypto trends and system updates to resolve customer issues effectively.

Native or fluent English required; additional language skills (Chinese/Korean/Japanese) a strong plus.
Minimum 2 years of experience in the cryptocurrency industry, customer service, or relationship management required.
Excellent verbal/written communication paired with a service-driven attitude.
Familiarity with crypto trading, wallets, and blockchain fundamentals is a plus.