Customer Support Specialist

About the Role

We are on the lookout for a proactive and detail-oriented Customer Support Specialist to join our growing team. If you’re passionate about delivering excellent customer service and thrive in a fast-paced, online retail environment, this is the role for you.

Key Responsibilities

• Respond promptly and professionally to customer inquiries regarding product availability, features, and usage across all online channels and messaging platforms.
• Ensure all customer messages are acknowledged and addressed—no message left behind.
• Coordinate with internal teams and external platforms (Lazada, Shopee, etc.) to resolve issues effectively and efficiently.
• Help maintain platform-specific customer service standards to achieve and sustain top performance ratings.
• Support the order fulfillment team by organizing and monitoring customer orders, special instructions, and delivery requirements.
• Track any changes to orders and communicate them clearly with the Sales team and other relevant departments.
• Keep customers informed at every stage—from order confirmation to delivery—ensuring a seamless and satisfying customer experience.

What We’re Looking For

• Strong communication skills and a customer-first mindset
• Ability to multi-task and stay organized in a dynamic environment
• Experience with e-commerce platforms is a plus
• A team player who thrives in a collaborative setting

Please refer to job description.