Community Customer Service
M
MEXC
1 - 2K USD
Full-time
Remote
Mandarin SpeakingEnglish LanguageCustomer ServiceSchedulingCommunity CS
Hello! MEXC is looking for a Community Customer Service. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!
Why us?
- MEXC is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
- Competitive salary + bonuses
- Career advancement
- Various benefits and support from the company
- Fully remote work – you can work from anywhere!
- Friendly team
Job Responsibilities:
- Foster a positive and engaged community by actively interacting with members, answering questions, and addressing concerns.
- Encourage meaningful discussions and provide valuable insights to create a vibrant community.
- Utilize data and analytics to track progress and make informed decisions for growth.
- Monitor and moderate discussions to ensure they adhere to community guidelines and standards.
- Gather and analyze feedback from the community to provide insights for product improvements or marketing strategies.
Job Requirements:
- Proven experience managing online communities such as telegram, discord, etc.
- Excellent written and verbal communication skills.
- Knowledge of community management best practices and social media trends.
- Flexible work attitude
- Adaptable, fast learner
- Having similar experience in crypto CS positions is required