KYC verification customer service

Job Responsibilities

• Responsible for the user KYC review process, including but not limited to: receiving applications, conducting preliminary reviews, verifying submitted documents, and making final review decisions.
• Use professional tools to verify the authenticity of government-issued IDs submitted by customers (e.g., ID cards, passports, driver’s licenses), with a focus on checking key elements such as security features, issuing authority, and validity period.
• Identify abnormal documents and risky behaviors, promptly escalate suspicious cases, and participate in risk case analysis. Consolidate typical abnormal samples and contribute to building a risk case database.
• Efficiently and accurately handle escalated customer inquiries regarding KYC policies, document requirements, and review progress.
• Collaborate across departments to process highly sensitive user cases and support the operations team in analyzing KYC pass rates and rejection reasons.

Qualifications

• College degree or above, preferably majoring in finance, law, accounting, management, or foreign languages.
• Proven xperience in KYC, AML, banking teller operations, customer verification, or related fields. Familiarity with KYC procedures, common identity document types (ID cards, passports, etc.), and basic document authenticity verification skills.
• Strong sense of responsibility and risk awareness, with exceptional attention to detail.
• Excellent teamwork skills and the ability to thrive in a fast-paced working environment.