Helpdesk Support
E
EastWest BPO - MCI
15 - 19K PHP
Full-time
Freluz Bldg. Dolores Intersection, Jose Abad Santos Ave, San Fernando, 2000 Pampanga, Philippines
Database Management (SQL MongoDB)Monitoring Tools (Prometheus Grafana)Infrastructure as Code (Terraform Ansible)
- Provide first- and second-level technical support for end-users (onsite and remote)
- Troubleshoot hardware, software, network, and system-related issues
- Install, configure, and maintain workstations and peripheral devices
- Support user account management (email, Active Directory, access permissions)
- Assist in monitoring system performance, backups, and basic security controls
- Document incidents, service requests, and resolutions for tracking and reporting