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Customer Support Coordinator

W

WHR Global Consulting

20 - 25K PHP
Full-time
Alabang. Alabang, Muntinlupa, Metro Manila, Philippines
English LanguageCustomer ServiceInterpersonal SkillsComputer LiterateOrganizational Skills

POSITION TITLE: Customer Support Coordinator

WORK LOCATION: Alabang

WORK SETUP: On-site; Dayshift

SALARY: PHP 20k - 25k

 

QUALIFICATIONS:

  • +2 years relevant Customer Service Experience 
  • General diploma or degree; qualification in Mechanical Engineering is an advantage
  • Experience with QuickBooks / SAP / ERP systems is an advantage 
  • Customer-oriented with good communication skills and in fluency in English.      
  • Computer Skills: Proficient in Microsoft 365 business applications (Word, Excel,
  • PowerPoint, Outlook, and Power BI), CRM, SAP B1 and ability to learn business systems and other software platforms as required.
  • Strong English communication skills
  • Has customer-facing experience


RESPONSIBILITIES:

1. Customer Support & Communication

  • Handle basic customer enquiries via email and phone.
  • Provide accurate information on order status, delivery timelines, and documentation.
  • Escalate complex or sensitive issues appropriately to relevant associates and teams.

2. Order Processing & Administrative Execution

  • Creation and processing of quotations, sales orders, and order changes in SAP and CRM systems
  • Assist in validating part numbers and documentation based on established guidelines.
  • Ensure order data is entered accurately and in compliance with internal procedures.

3. Internal Coordination & Follow-Up

  • Coordinate with Sales, Supply Chain, Finance, and Warehouse teams on routine order and delivery matters.
  • Track open orders, shipments, and basic billing issues, escalating exceptions when required.
  • Support smooth handoffs between teams to ensure timely customer fulfilment.

4. Data Accuracy & System Discipline

  • Maintain accurate customer, order, and enquiry records in CRM and SAP systems.
  • Log customer interactions, enquiries, and follow-ups to ensure visibility and continuity.
  • Support data alignment and basic reporting needs under supervision.

5. Learning, Development & Process Adherence

  • Follow defined processes, service standards, and KPIs consistently.
  • Build product knowledge, system proficiency, and commercial understanding over time.
  • Participate in continuous improvement initiatives and on-the-job learning opportunities.