Customer Support Specialist
M
Metacom Business Process Outsourcing Solution Inc.
10 - 15K PHP
Full-time
Sagility Bridgetowne. 15th flr, Zeta Tower, Bridgetowne West, E. Rodriguez, Jr. Avenue, corner Ortigas Ave, Quezon City, Metro Manila, Philippines
Description
- Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Communicate effectively with customers via phone, email, and live chat.
- Document customer interactions and maintain accurate records in the database.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Stay updated on product knowledge and company policies to assist customers effectively.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 0–2 years of experience in customer support or a related field.
- Skills and Competencies: Strong communication and interpersonal skills.
- Qualities and Traits: Patience, empathy, and problem-solving abilities.
- Working Conditions: Ability to work in a fast-paced environment.