Administrative Assistant (Telemarketing)

Job Summary

We are seeking a detail-oriented and highly organized Administrative Assistant to join our dynamic team. The successful candidate will provide comprehensive administrative support to ensure the smooth operation of our office. This role requires excellent communication skills, the ability to multitask, and a commitment to delivering exceptional customer service.

DUTIES and RESPONSIBILITIES:

1. Customer Services

• a. Handle incoming calls and walk-in enquiries.
• b. Screen enquiries and calls, providing information as needed.
• c. Assist with contacting students / parents for follow-up and appointments.
• d. Receive students, guests, packages and letters
• e. Answer phone calls and direct calls
• f. Receive and sort incoming electronic mail
• g. Handle Zoom reception

2. Office Organization

• a. Maintain office tidiness, ensuring a clean and organized workspace.
• b. Coordinate the repair and maintenance of the office.
• c. Restock and tidy bookshelves, ensuring prospectuses are readily available.
• d. Order prospectus from institutions
• e. Keep the recycling area clean and well-arranged.
• f. Assist in managing part-timers and maintenance personnel
• g. Coordinate with office suppliers
• h. Ensure all Company’s events are in company’s system.

3. Documentation and Research

• a. To assist in researching, updating and upkeeping information in various files, including scholarship, professional recognition, application forms, and institution fees.
• b. To perform data entry and updates.
• c. Maintain office documents and files

4. Event Management

• a. To assist in event planning, including pre-event preparations, during-event assistance, and post-event cleanup.

5. Leads, Applications and Acceptance

• a. Encode student details and leads in company’s system
• b. Assist in data entry and institution application submission
• c. Assist in data entry for visa processing
• d. Assist in invoicing of students in company’s system

6. Accounts and HR

• a. Assist in staff and supplier claims and other Paybun tasks
• b. Handle office petty cash
• c. Procurement and management of inventory and assets
• d. Preparation of bank and government requirements as needed
• e. Prepare and update schedule of insurance/ office contracts
• f. Other accounts related tasks
• g. Support HR tasks

Requirements

Must have:

• 1-2 years related experience in telemarketing and telesales
• Able to explore and operate school application
• Experience with visa application and leads management with knowledge with leads management platforms.
• Administrative and clerical experience
• Observant and with keen attention to details, decision-making skills, resourceful, strong research skills, with strong extra-curricular activities background.
• Technology savvy