IT Support Engineer at Stone of David Corporation

Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or related field
Relevant technical certifications such as:
Microsoft Certified, Windows Server, Azure, or equivalent
Cisco CCNA or higher
CompTIA Network Plus or Security Plus
ITIL Foundation preferred
Cybersecurity certification such as CEH or equivalent is an advantage Experience
At least five years of progressive experience in IT infrastructure and systems administration
Minimum three years handling enterprise LAN, WAN, and wireless networks
Proven experience in Tier 2 technical support and escalation management
Experience managing servers, storage, and backup systems in a production environment
Experience supporting integration of BMS, CCTV, access control, or similar facility systems from an IT connectivity and network perspective.
Experience implementing secure remote connectivity between multiple sites
Experience in formal change management processes and IT documentation control
Strong knowledge of TCP/IP, VLANs, routing, switching, VPN, and secure WAN configuration
Hands-on experience configuring firewalls and network segmentation
Ability to monitor and troubleshoot network performance issues
Experience deploying wireless network deployment and security hardening
Familiarity with IT/OT network segmentation principles to support building/facilities systems connectivity (e.g., zoning/VLAN separation for BMS/CCTV/access control networks). Server and aaSystems Administration
Administration of Windows Server and or Linux environments
Management of Active Directory, Group Policy, DNS, DHCP, and identity and access management
Implementation of role-based access controls
Experience with virtualization platforms such as VMware or Hyper V
Backup and disaster recovery planning and execution Cybersecurity and Compliance
Implementation of endpoint protection and device control systems
Patch management and vulnerability remediation
Firewall rule management and secure configuration practices
Privileged account management and administrative access governance
Ability to conduct security reviews and risk assessments
IT asset inventory control and lifecycle management
Software license compliance monitoring
Vendor coordination for equipment repair and support contracts
Ability to meet defined service level targets and manage critical incident response
Ability to develop logical network diagrams and system documentation
Experience maintaining access control matrices and change records
Knowledge of IT service management frameworks such as ITIL
Ability to analyze operational gaps and recommend improvements
Understanding of data protection requirements and information security policies
Ability to align IT controls with site security protocols
Knowledge of business continuity and disaster recovery standards
Awareness of practical site requirements in facilities environments (e.g., controlled access areas, coordination with Security/Operations during outages and changes).
Strong problem-solving and decision-making skills
Ability to prioritize incidents based on operational impact
Effective coordination with facility operations, security teams, and external vendors
Clear written and verbal communication skills
High integrity and discretion in handling sensitive systems
Strong attention to detail
Calm under pressure during critical outages
Proactive approach to system monitoring and risk prevention
Commitment to continuous technical learning