IT Support Technician at Stone of David Corporation

Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or related field
Technical vocational certification in Computer Hardware Servicing or equivalent
CompTIA A Plus, Network Plus, or similar certification preferred
ITIL Foundation is an advantage
At least five years of experience in IT helpdesk or technical support role
Experience providing Tier 1 support in a structured environment
Experience using ticketing or incident logging systems
Experience setting up desktops, laptops, printers, and basic network devices
Exposure to structured IT escalation processes
Strong knowledge of Windows operating systems and common office applications
Ability to troubleshoot hardware issues on desktops and laptops
Ability to diagnose printer, scanner, and peripheral issues
Basic knowledge of network connectivity, such as IP configuration, LAN connectivity, and WiFi setup
Ability to perform standard software installation based on approved configuration
Ability to log incidents with a clear problem description and troubleshooting steps performed
Ability to track ticket status and follow up until closure or escalation
Familiarity with service level targets and incident prioritization
Experience in asset tagging and inventory record keeping
Ability to maintain issuance and return logs
Basic understanding of software license tracking
Knowledge of basic cybersecurity hygiene such as password protection and malware prevention
Ability to enforce site IT rules during support activities
Ability to identify suspicious system behavior and report to higher-level support
Clear understanding of Tier 1 scope limitations
Ability to escalate incidents promptly when beyond the authorized scope
Willingness to follow approved procedures and configuration standards
Understanding of data privacy and confidentiality requirements
Ability to handle user information with discretion
Awareness of site security rules during vendor coordination and device handling
Clear verbal and written communication skills
Ability to explain technical steps in simple terms to users
Ability to coordinate with vendors for repair scheduling and documentation
Ability to manage multiple support requests during operational hours
Strong attention to detail in logging and documentation
Patient and service-oriented mindset
Reliable and punctual
Calm during high-volume support periods
Willingness to learn and improve technical skills continuously