Japanese Customer Service Support

COMPANY PROFILE: This is a jewelry and watches manufacturing company. They are well known for producing and distributing quality timepieces and jewelry worldwide.

Position: Japanese Customer Service Support

Company Industry: Jewelry Manufacturing Company

Work Location: Cebu City

Salary: Php 60,000

Work Schedule: Shifting

Day off: Weekends off

Work Set-up: Onsite

BENEFITS:

• HMO
• Transportation Allowance
• Sick Leave
• Vacation Leave
• 13th Month
• Government Mandated Benefits (SSS, Pag-ibig, Philhealth)
• Other benefits will be discussed during the job offer discussion

JOB REQUIREMENTS:

• Filipino with JLPT N1, N2, N3 Passer or Non-passer (No JLPT Certificate Required)
• Bachelor Graduate of any course
• Must have at least 1 year experience as Customer Service (sales background can be considered)
• Excellent communication skills both Japanese and English
• Computer Literacy with Microsoft Office Suite
• Willing to work onsite in Cebu City
• Willing to work in Shifting Schedule
• Willing to start ASAP

JOB RESPONSIBILITIES:

• Responsible for providing customer support via emails and calls. 
• Responsible for ensuring that all customer needs are promptly addressed by responding to customers' requests, orders, inquiries, complaints, and other concerns in a timely and accurate manner. 
• Resolves payment complaints by working with the US team on refunds, charges, and FOC shipment as necessary.
• Guides the customer in Repair and Services inquiries. Works directly with the Repair & Service group to track status and completion dates.
• Build and maintain strong professional relationships with customers and clients.
• Perform other related task needed

RECRUITMENT PROCESS (ONLINE PROCESS):

• Paper Screening
• Online Assessment
• Initial Interview
• Language Assessment
• Final Interview
• Job Offer

Look for Ms. Chiya