Community Manager — Trading CDX/ Futures / Crypto Prop Firm
New Media Services, Pty. Ltd.
We are looking for a highly active and experienced Community Manager with a strong background in trading, futures, crypto, or prop firm ecosystems to help build and manage our trader community.
This role is responsible for creating a high-energy, engaging, and professional environment across Discord and Telegram while acting as the bridge between the company and traders.
Responsibilities
- Manage and moderate Discord and Telegram communities daily
- Post announcements, updates, payout notifications, competitions, and firm news
- Answer trader questions regarding rules, evaluations, platforms, payouts, and firm structure
- Maintain community engagement and activity
- Organize trading competitions, giveaways, challenges, leaderboards, and live events
- Enforce community guidelines and moderate spam, toxicity, scams, or disruptive behavior
- Coordinate with support staff and leadership team to relay trader feedback
- Help create a strong brand culture and trader identity around the prop firm
- Identify influential traders, affiliates, and community leaders for partnerships (manual outreach to them)
Requirements
- Moderate understanding of futures trading, prop firms, crypto, or forex ecosystems
- Previous experience managing Discord and/or Telegram communities
- Ability to communicate clearly with beginner and advanced traders
- Comfortable handling fast-paced online communities
- Understanding of trader psychology and online trading culture
- Experience with community growth strategies is a plus
Preferred Background
- Former or active trader
- Experience working with a prop firm, exchange, broker, trading community, or crypto project
- Existing network within trading or crypto Twitter/Discord communities