Administrative Assistant

Location: Baguio City & Quezon City

Work Setup: Onsite

Headcount Needed: 2 (1 for Baguio, 1 for Quezon City)

Job Description

We are looking for a detail-oriented and organized Reception and Administrative Assistant to support daily office operations. This role involves a combination of receptionist and clerical responsibilities, including customer assistance, encoding, filing, and hotel booking coordination.

Duties & Responsibilities

• Answer customer calls and address inquiries or concerns
• Welcome and assist visitors and clients
• Provide basic product and service information
• Perform clerical tasks such as encoding, filing, and document organization
• Coordinate and book hotel accommodations as needed
• Take orders, determine charges, and oversee billing and payment processes
• Handle customer complaints, returns, and follow-ups
• Escalate customer concerns to supervisors, managers, or sales personnel when necessary
• Prepare invoices and assist in bidding preparations
• Ensure all customer orders are properly processed
• Prepare and maintain various reports
• Perform other administrative and office support tasks as assigned

Non-Negotiable Requirements

• Graduate of any 4-year course; preferably Accounting, Business Administration, or Marketing
• Strong communication and interpersonal skills
• With clerical experience
• Willing to handle 25% receptionist duties and 75% clerical work (encoding, filing, and hotel booking)
• Computer literate, especially in Microsoft Word and Excel
• Able to work under pressure and multitask effectively
• Willing to render overtime or work beyond office hours when needed

Preferred Qualifications

• Background in basic accounting subjects is an advantage
• Experience in customer service is an advantage

Benefits

• Government-mandated benefits
• Service Incentive Leave (SIL)