JOB DESCRIPTION

Position Title: Cashier

Department: Finance / Operations

Work Location: Village Delapaz, Pasig City

Employment Status: Full-Time

Job Summary:

The Cashier is responsible for accurately processing customer payments, issuing receipts, handling cash transactions, and maintaining proper records of daily sales and collections. The role ensures that all financial transactions are properly documented and accounted for while providing excellent customer service and maintaining the integrity of cash handling procedures.

Duties and Responsibilities:

Cash Handling and Payment Processing:

• Receive and process cash, credit card, e-wallet, bank transfer, and other payment transactions.
• Issue official receipts, invoices, and acknowledgment receipts accurately.
• Verify payment amounts and ensure correctness of transactions.
• Maintain accountability for cash collections and funds entrusted by the company.
• Ensure proper safekeeping of cash, checks, and other negotiable instruments.

Daily Sales and Collection Monitoring

• Record and reconcile daily sales and collections.
• Prepare daily cash reports and sales summaries.
• Balance cash drawer at the beginning and end of each shift.
• Identify and report discrepancies immediately.
• Monitor outstanding payments and coordinate with the appropriate department when necessary.

Customer Service

• Assist customers with payment inquiries and concerns.
• Provide accurate information regarding products, services, pricing, and payment procedures.
• Handle customer transactions professionally and courteously.
• Address customer concerns and escalate issues when necessary.

Documentation and Reporting

• Maintain accurate records of all transactions.
• File and organize receipts, invoices, and supporting documents.
• Prepare and submit daily, weekly, and monthly cashiering reports.
• Ensure completeness and accuracy of transaction records.

Compliance and Internal Control

• Adhere to company cash handling policies and procedures.
• Ensure compliance with internal controls and financial guidelines.
• Maintain confidentiality of financial information.
• Participate in cash audits and inventory verification activities as required.

Administrative Support

• Assist in administrative and operational tasks related to cashiering functions.
• Coordinate with Accounting, Finance, and Operations Departments regarding payment concerns and reconciliations.
• Perform other duties assigned by management from time to time.

Qualifications

• Bachelor's Degree in Accounting, Financial Management, Business Administration, Commerce, or any related field.
• Fresh graduates are welcome to apply.
• Previous experience in cashiering, sales, or customer service is an advantage.
• Knowledge of basic accounting and cash handling procedures.
• Proficient in Microsoft Office applications, particularly Excel.
• Strong numerical aptitude and attention to detail.
• Honest, trustworthy, and highly organized.
• Excellent communication and customer service skills.

Key Performance Indicators (KPIs)

• Accuracy of cash handling and transaction processing.
• Zero or minimal cash shortages and overages.
• Timeliness and accuracy of report submissions.
• Compliance with company policies and procedures.
• Customer satisfaction and service quality.
• Proper documentation and record management.

Working Conditions

• Office-based or store/branch-based work environment.
• May require extended working hours during peak periods or month-end closing activities.
• Handles cash and financial transactions on a daily basis.

Other Duties

The Cashier may be assigned additional duties related to collections, customer service, administrative support, and financial operations as may be required by management from time to time.