Sales Onboarding and Training Specialist at TigerUX

Responsibilities:

• Facilitate onboarding sessions for new Sales hires to ensure smooth integration.

• Deliver training on sales processes, CRM tools, client communication, and workflows.

• Create and maintain onboarding materials, SOPs, and learning resources.

• Track trainee progress, provide coaching, and address knowledge gaps.

• Conduct refresher training and coaching based on performance trends.

• Support team members in communication, client handling, and engagement skills.

• Align training initiatives with business goals in partnership with Sales leaders.

• Collaborate with Supervisors and Managers to ensure training effectiveness.

• Monitor onboarding completion, attendance, and performance metrics.

• Assist with process improvements and standardization across teams.

• Contribute to special projects in learning, quality, and sales enablement.

Qualifications:

Bachelor’s degree.
Excellent English communication skills.
3 years of experience in training, onboarding, or learning & development roles, with at least 3 years focused on training.
5+ years of contact center experience (B2B/SaaS).
Experience in onboarding or training sales teams.
Experience handling employee onboarding, training delivery, and performance coaching.
Confident in managing different learning styles and fast-paced operational demand.
Proficient in Google Suite, CRM systems, and training documentation tools.

Preferred Qualifications

Experience in BPO or sales environments.
Familiarity with adult learning principles and training methodologies.
Strong organizational and stakeholder management skills.
Adaptable and capable of driving employee engagement and continuous learning initiatives.

Work Set-up: Monday – Friday | 11:00 PM – 8:00 AM

Benefits: