POSITION SNAPSHOTS

• Night Shift & Full-time

• Onsite (Iloilo Office): Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City

• Open to fresh graduates and candidates with up to 5 years of customer service experience

• Strong English communication skills, both verbal and written, with confidence in handling phone and email interactions

• Proficient in Microsoft Office applications, particularly Excel, Outlook, and other productivity tools

• Solutions-oriented, highly organized, proactive, and able to manage tasks independently while working effectively within a team

ABOUT THE ROLE

This role supports customer service operations by providing prompt and accurate assistance across multiple customer channels. The role focuses on handling inquiries, delivery updates, customer feedback, and maintaining organized records while ensuring a positive customer experience.

We have partnered with a US-based business that streamlines dental operations, covering everything from scheduling and real-time patient communication to secure data management. The platform helps dental teams operate efficiently without concerns about server downtime, database syncing issues, or IT-related disruptions, allowing them to focus on patient care.

WHAT YOU’LL BE WORKING ON:

• Handle customer inquiries, delivery updates, and feedback promptly and accurately

• Maintain professional communication across phone, email, chat, and other customer channels

• Manage customer requests through resolution while keeping records organized and up to date

• Ensure timely responses, accurate documentation, and a customer-first approach in all interactions

• Support positive customer experiences through effective communication and relationship management

WHAT WE’RE LOOKING FOR:

• Open to fresh graduates and candidates with up to 5 years of customer service experience

• Strong English communication skills, both verbal and written

• Confident handling phone, email, and customer interactions

• Proficient in Microsoft Office applications, particularly Excel and Outlook

• Solutions-oriented with the ability to build rapport and maintain positive customer relationships

• Highly organized, proactive, and capable of managing tasks independently while collaborating effectively within a team

• Adaptable, eager to learn, and willing to take on new challenges and responsibilities

• Strong attention to detail with the ability to prioritize multiple tasks in a fast-paced

environment

WHY COOEE

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be.

This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

WHAT WE OFFER:

• HMO on Day 1

• Holistic coaching and guidance

• Weekly engagement activities and team connections

• Learning and people development opportunities

• IT equipment provided by Cooee

• Government-mandated benefits

After you apply, our Talent Seekers may call you for an initial discussion. Please keep your lines open from Monday–Friday | 9:00 AM - 4:00 PM.

Note: If you have already applied for this role recently, there is no need to submit another application. Our team is currently reviewing all applications received.