Customer Experience Champion – Customer Support Representative (Work-In-Office)

Be the voice that makes a difference! Help customers hang up happier than when they called. Ready to make positive waves? Apply now!

What You'll Do

• Handle inbound calls with energy and enthusiasm
• Build genuine connections with customers and teammates
• Meet and exceed call center performance benchmarks
• Hit productivity and quality targets
• Own customer needs — resolve issues on the first call
• Educate customers on client products and services

Qualifications

• High School / Senior High School graduate
• Strong English communication skills
• BPO experience is a plus (not required)
• Open to shifting schedules, including night shifts
• Willing to work on-site in SM City Dasmarinas or Robinson's Place

Benefits & Perks

• Pay Competitive salary + night differential + non-taxable allowances
• Day 1 HMO for you + option to enroll up to 5 dependents
• Growth Quarterly appraisals + monthly performance incentives
• Leave Up to 30 paid days off — 21 days convertible to cash
• Insurance Group Life Insurance coverage
• Wellness Wellness programs + onsite medical services + free emergency medicines