Admin Specialist (Finance)

• Leads the coordination and execution of complex service administration tasks, supporting high-value service contracts, ensuring all terms are meticulously documented, and that service delivery aligns with customer expectations.

• Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.

• Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.

• Exercises autonomy within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results.

• Contributes to detailed tracking systems for service requests, technician dispatch, and parts inventory, ensuring real-time accuracy and efficient resource allocation across multiple service projects.

• Participates in the preparation and review of Financial documentation related to service activities, including cost estimates, invoicing, and payment reconciliation, ensuring compliance with Financial policies and accurate reporting.

• Leads the integration of new service tools and systems, leading user training and ensuring that all team members are proficient in utilizing these systems to enhance operational efficiency.

• Generates in-depth service performance reports, utilizing data analytics to identify trends, highlight areas for improvement, and provide strategic recommendations to senior management for service enhancements.

• Ensures that all service back-office operations comply with relevant regulatory standards and company policies,conducting regular audits, and implementing corrective measures to maintain compliance.

• Collaborates closely with cross-functional teams, including finance, operations, and customer service, to align back-office activities with broader organizational goals and ensure seamless service operations.