Technical Support Representative

Description

• Provide technical support for customers regarding software and hardware issues.
• Diagnose and troubleshoot technical problems related to products and services.
• Assist customers with the installation and use of AI-driven tools.
• Develop and maintain documentation of technical processes and solutions.
• Collaborate with product development teams to enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 1–3 years in a technical support or customer service role.
• Skills and Competencies: Proven ability in technical support and familiarity with artificial intelligence technologies.
• Qualities and Traits: Strong communication skills and a customer-oriented mindset.
• Responsibilities and Duties: Ability to handle multiple customer issues simultaneously while maintaining professionalism.
• Working Conditions: Office-based role with occasional remote support as needed.