Technical Support Representative
M
Metacom Careers
25 - 30K PHP
Full-time
Three Cyberpod Centris Edsa, J2RR+H6W, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila, Philippines
Technical SupportCustomer Relationship Management (CRM)Problem-Solving SkillsArtificial Intelligence
Description
- Provide technical support and assistance to customers regarding product issues.
- Utilize CRM software to track customer interactions and ensure a high level of service.
- Diagnose hardware and software problems and provide effective solutions.
- Assist in training customers on product usage and features.
- Collaborate with cross-functional teams to enhance product offerings based on customer feedback.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years of experience in technical support.
- Skills and Competencies: Excellent problem-solving skills and communication abilities.
- Skills and Competencies: Experience with Customer Relationship Management (CRM) systems.
- Skills and Competencies: Familiarity with artificial intelligence technologies is a plus.
- Qualities and Traits: Strong interpersonal skills and a customer-oriented attitude.