IT Helpdesk

Location: Marikina City, Metro Manila (Applicants must be amenable to working in both locations as business needs require.)

Job Type: Full-time

Job Summary

Bernales & Associates is seeking a motivated and customer-focused IT Helpdesk to join our team. This role is responsible for providing first-level technical support to employees by diagnosing and resolving hardware, software, network, and system-related issues. We welcome fresh graduates who are eager to learn and build a career in IT, as well as candidates with prior technical support experience.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related concerns.
• Respond to and resolve IT support requests through ticketing systems, phone, email, or in-person assistance.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
• Troubleshoot operating systems, Microsoft Office applications, email, and other business software.
• Escalate complex technical issues to higher-level support teams when necessary.
• Monitor and update support tickets to ensure timely resolution.
• Assist in user account creation, password resets, and access management.
• Perform routine system maintenance and software updates.
• Document troubleshooting steps, resolutions, and IT procedures.
• Support IT projects, equipment deployment, and office technology initiatives as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science
• Fresh graduates are highly encouraged to apply. Previous experience in an IT Helpdesk or Technical Support role is an advantage but not required.
• Familiarity with ticketing systems or IT Service Management (ITSM) tools is an advantage.
• Basic knowledge of computer hardware, software installation, Windows operating systems, and Microsoft Office applications.
• Familiarity with network and system troubleshooting is a plus.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to prioritize multiple tasks and work efficiently in a fast-paced environment.
• Customer-service oriented with a positive attitude and willingness to assist users.
• Willing to work on-site and on shifting schedules, if required.
• A proactive team player with strong attention to detail and eagerness to learn.

Preferred Qualifications

• Knowledge of Active Directory, Microsoft 365, or Google Workspace is an advantage.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) is a plus.
• Relevant internships, academic projects, or IT certifications (e.g., CompTIA A+, Google IT Support Certificate) are an advantage but not required.

What We Offer

• Competitive salary
• Government-mandated benefits
• Paid training and onboarding
• Career growth and development opportunities
• Supportive and collaborative work environment
• Hands-on experience with enterprise IT systems and technologies

Work Schedule

• Full-time
• On-site
• Marikina City, Quezon City