Employer Success Specialist at TigerUX

The Employer Success Specialist supports enterprise employer accounts by adopting

driving platforms, managing relationships, resolving challenges, and ensuring successful

hiring outcomes.

RESPONSIBILITIES

• Serve as the primary contact for employer accounts.

• Build and maintain strong employer relationships.

• Conduct check-ins and reviews to assess hiring needs.

• Ensure a positive client experience throughout hiring.

• Monitor hiring activity and account performance.

• Identify bottlenecks and recommend solutions.

• Support employers in maximizing platform value.

• Drive retention through proactive engagement and issue resolution.

• Coordinate with internal teams to address concerns.

• Support onboarding and adoption of new processes/features.

• Maintain accurate documentation and records across systems.

• Track engagement, outcomes, and adherence to standards.

QUALIFICATIONS

• High school diploma required.

• 4+ years of experience in Customer Success, Account Management, Client Services,

BPO Operations, or related fields.

• Strong English communication skills for stakeholder engagement and client

discussions.

• Skilled at identifying client needs, resolving issues proactively, and driving outcomes.

• Organized and skilled at managing multiple priorities.

• Adaptable to fast-paced, high-growth environments.

Preferred Requirements

• CRM experience.

• Experience selling to US clients.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance

• Rice Allowance

• Leave Conversion Benefit

• Performance Reviews

• Government Mandated Benefits

• HMO + 2 Dependents (Effective Day 1)

• 10% Night Differential