Customer Support Associate (Technical Helpdesk)

POSITION SNAPSHOTS

• Night Shift | Full-time
• Full Onsite (Iloilo Office)
• Fresh graduates are welcome to apply
• Up to 2 years of customer service, technical support, or helpdesk experience
• Experience with Trello, Jira, or similar Kanban tools is an advantage
• Strong English communication and Microsoft Office skills

ABOUT THE ROLE

Provide first-line technical helpdesk support for a US-based dental operations platform. You'll assist customers with escalated platform-related issues through phone, email, and chat, maintain accurate documentation, and contribute to knowledge base resources that improve the overall customer experience.

WHAT YOU'LL BE WORKING ON

Technical Helpdesk Support

• Handle escalated customer inquiries and platform-related issues
• Provide support via phone, email, chat, and other channels
• Manage support tickets from start to resolution
• Maintain accurate customer records and documentation

Knowledge Base Management

• Create and update knowledge base articles, user guides, and workflow documentation
• Help improve customer self-service resources

Communication & Operations

• Deliver professional, customer-focused technical support
• Collaborate with internal teams to resolve issues efficiently
• Ensure timely responses and accurate record-keeping

WHAT WE'RE LOOKING FOR

• Fresh graduates or up to 2 years of customer service, technical support, or helpdesk experience
• Experience using Trello, Jira, or similar Kanban tools is a plus
• Excellent written and verbal English communication skills
• Proficient in Microsoft Office, especially Excel and Outlook
• Strong troubleshooting, problem-solving, and customer relationship skills
• Highly organized, detail-oriented, and proactive
• Able to multitask in a fast-paced environment
• Willing to learn and work collaboratively

WHY COOEE

Join a people-first company that values meaningful connections, continuous learning, and personal growth while helping businesses thrive.

WHAT WE OFFER

• HMO on Day 1
• IT equipment provided
• Learning and development opportunities
• Weekly engagement activities
• Government-mandated benefits