Customer Support

Responsibilities

• Initiating or conducting investigation of questionable claims.
• Completing forms, reports, logs, and records in relation to claims or services.
• Maintaining quality customer services by following customer service practices; responding to customer inquiries and provides timely updates to the customer.
• Preparing reports by collecting, analyzing, and summarizing information.
• Handling insurance-related service requests or insurance claims related to medical issues and concerns.

Qualifications

• Ability to identify any errors and authenticity of documents.
• Probing and listening skills.
• Conflict management – able to calm down customers.
• Able to multi-task.
• Strong analytical skills, attention to detail, and creative problem solver.
• Good written and verbal communication skills.
• Computer literacy in Word, Excel, and PowerPoint.