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The Career Support Group Manager oversees performance, quality, and scalability of the function, managing leaders, improving systems, aligning with global objectives, and developing future leaders.

RESPONSIBILITIES

• Own function-level KPIs including placements, quality, and productivity.

• Translate business goals into execution plans and targets

• Monitor trends, risks, and opportunities and take corrective action.

• Lead and develop Career Support Leads, Specialists and Associates.

• Conduct structured performance reviews and talent planning.

• Build leadership readiness and succession capability.

• Own workflows, standards, and escalation models.

• Identify systemic issues and implement scalable improvements.

• Partner with cross-functional leaders on operational alignment.

• Serve as the primary PH Career Support contact for leadership.

• Provide regular reporting with insights and recommendations.

QUALIFICATIONS

• Bachelor’s degree required.

• 5+ years of experience in recruitment operations, RPO, contact center leadership, or

• client-facing workforce management.

• Proven leadership experience managing team performance, client relationships, and candidate coordination in high-volume environments.

• Strong stakeholder management skills, adept at handling clients and candidate escalations.

• Analytical, adaptable, and skilled at driving team performance and service quality.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance

• Rice Allowance

• Leave Conversion Benefit

• Performance Reviews

• Government Mandated Benefits

• HMO + 2 Dependents (Effective Day 1)

• 10% Night Differential