Customer Support

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS
• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

JOB RESPONSIBILITIES
• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

CANDIDATE PROFILE
• Filipino, based in the Philippines
• No BPO experience required
• 18 years old or above
• computer & internet literate
• must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

SEASONAL WORK-AT-HOME (WAH) STRICT REQUIREMENTS
• At least Senior HS (K-12) graduate OR old High School (4th year) curriculum graduate
• Has stable home internet (30 mbps+)
• Has conducive working setup at home
• Resides in NCR, Cavite, Laguna, Rizal or Bulacan, and at least 2 hours away from the nearest CONCENTRIX site in your area. (Please take the initiative to research & check if you're less than 2 hours away.)

Kindly do not apply for our WAH program if you do not possess the above strict requirements.