Technical Support Representative

Description

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues related to our products.
• Document customer interactions and solutions provided in our ticketing system.
• Collaborate with the technical team to improve support processes and knowledge base.
• Maintain a high level of customer satisfaction through effective communication and problem-solving skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 6 months to 1 year (BPO) experience in technical support or a related field.
• Skills and Competencies: Strong technical support skills, excellent communication, and interpersonal skills.
• Responsibilities and Duties: Ability to handle multiple customer inquiries and provide resolutions in a timely manner.
• Qualities and Traits: Patient, detail-oriented, and able to work under pressure.