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E-Health Technology Specialist

M

Metacom Careers

18 - 21.0K PHP
Full-time
Quezon City, Metro Manila, Philippines
Interpersonal SkillsFluent in EnglishAnalytical SkillsProblem Solving SkillsGood ComprehensionBasic MS Office

Responsibilities

As a Customer Support Specialist for Digital Health & E-Health Technology Services, you will assist members in accessing and using a variety of digital healthcare solutions included in their health plan. These services include telehealth appointments, virtual consultations, electronic health records (EHR) access, mobile health applications, remote patient monitoring devices, and other digital wellness platforms.


In this role, you will serve as the first point of contact for members who need assistance navigating digital health tools. You will provide technical support, troubleshoot login and access issues, guide users through platform features, and educate members on how to effectively use available e-health services. Your goal is to ensure a seamless and positive digital healthcare experience while delivering exceptional customer service.



Job Requirements

•College Graduate with or without experience

•Completed 2 years in College with 6months customer service related experience

•Above Average English communication skills

•Good interpersonal skills

•Analytical and problem solving skills

•Good comprehension skills

•Basic knowledge with MS Office

•Willing to work on weekends and holidays


Benefits

  • Upon hire: 18k basic pay + 2k premium allowance + 1k flex fund allowance
  • 20% Night differential
  • HMO coverage for employee upon Day 1 and HMO dependent upon certification
  • Life and Accident Insurance
  • 13 and 14th Month Pay