Customer Experience English
T
Teleperformance Indonesia
4.5 - 4.6M IDR
Full-time
Jl. Magelang Jl. Gito Gati No.KM 9, Denggung, Tridadi, Kec. Sleman, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55511, Indonesia
English LanguageCustomer ServiceProblem Solving
Description
- Engage with customers to understand their needs and resolve inquiries efficiently.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Develop customer experience strategies to enhance satisfaction and loyalty.
- Collaborate with cross-functional teams to implement customer-focused initiatives.
- Monitor and report on key performance indicators related to customer experience.
Requirements
- Job Title: Customer Experience Specialist
- Job Function: Customer Experience Management
- Responsibilities and Duties: Demonstrated ability to manage customer relationships effectively and efficiently.
- Working Conditions: Adaptability to a fast-paced, dynamic environment with occasional high-stress situations.
- Qualities and Traits: Strong communication skills with a focus on empathy and active listening.
- Qualities and Traits: Problem-solving mindset with a proactive approach to challenges.
- Qualities and Traits: Team-oriented with the ability to collaborate effectively across departments.
Job Requirements
English C1
Good communication in english