Technical Support Representative
W
Work-1 Manpower Recruitment Services
37 - 40K PHP
Full-time
University of the Philippines Diliman, 1101 Commonwealth Ave, Diliman, Quezon City, Metro Manila, Philippines
Customer Relationship Management (CRM)Technical SupportTechnical SalesCommunication SkillsNetworkingBlockchainSolidityPresentation SkillsProblem-Solving SkillsNegotiation SkillsSales Strategy
BPO COMPANY
Description
- Provide technical support to customers via phone, email, or chat.
- Assist customers in resolving issues with products and services.
- Document and track customer interactions in the CRM system.
- Collaborate with the technical team to escalate complex issues.
- Present product features and benefits to customers to enhance understanding.
Requirements
Educational Qualifications:
- Completed 2nd year college with no back subjects | Assoc grad
- Experience Level: 1–3 years of experience in a technical support or related role.
- Skills and Competencies: Proficient in Customer Relationship Management (CRM) software.
- Skills and Competencies: Strong problem-solving and negotiation skills.
- Qualities and Traits: Excellent communication and presentation skills.
- Skills and Competencies: Understanding of technical support, networking, and blockchain technologies.
- Skills and Competencies: Experience in technical sales and sales strategies.