Associate Director for Operations

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro Associate Director for Operations to support senior-level operational leadership for a non-voice healthcare operations environment.

This role is responsible for leading operational priorities, managing cross-functional initiatives, supporting change management, and driving team capability, succession planning, and service delivery alignment.

The ideal candidate is a senior operations leader with strong communication skills, excellent organizational discipline, and the ability to manage multiple priorities while influencing teams and stakeholders across functions.

Responsibilities

• Lead and support operational priorities across assigned business functions
• Manage cross-functional projects and ensure alignment with business goals, timelines, and stakeholder expectations
• Drive operational performance, process improvement, and service delivery standards
• Support change management initiatives and help teams adapt to business or process changes
• Balance multiple priorities while maintaining clear organization, follow-through, and execution discipline
• Lead, guide, and influence teams or stakeholders, including situations where direct authority may not apply
• Support succession planning, team development, and upskilling initiatives
• Prepare operational updates, reports, and recommendations for leadership review
• Ensure workstreams remain aligned with quality, productivity, compliance, and business expectations

Qualifications

• Graduate of any business-related course
• Minimum of 10 years of relevant experience
• At least 5 years of experience in a senior-level post
• Excellent verbal and written communication skills
• Demonstrated proficiency in MS Office applications
• Excellent time management, organizational, and prioritization skills
• Strong ability to balance multiple priorities in a fast-paced operations environment
• Experience managing cross-functional projects
• Strong ability to lead and influence others without direct authority
• Strong change management skills
• Experience delivering succession planning and upskilling initiatives

Nice to Have

• Prior U.S. healthcare experience
• Experience in BPO, shared services, healthcare operations, or clinical process outsourcing
• Background in operational transformation, workforce development, or leadership capability-building



Benefits

• 29 leave credits
• HMO coverage for 2 dependents
• Annual salary increase
• Annual performance bonus
• Insurance coverage
• Telework / remote work arrangement