Customer support & Engagement Specialist

Job Description

As a Customer support and Engagement Specialist, you’ll help create meaningful experiences for our users through thoughtful, engaging, and professional conversations. Your role is to build trust, understand users’ needs, provide empathetic support, and encourage long term engagement while ensuring every interaction delivers genuine value.

Responsibilities

• Build strong relationships with users through engaging, meaningful, and professional conversations.
• Understand users’ emotional needs and provide thoughtful, empathetic, and personalized support.
• Guide conversations that encourage long term engagement, satisfaction, and trust.
• Identify opportunities to introduce relevant platform features and services based on each user’s needs.
• Deliver exceptional user experiences while achieving engagement and performance goals.
• Maintain high communication quality across multiple conversations.
• Work efficiently in a fast paced environment while maintaining accuracy and professionalism.
• Pay close attention to details when communicating with users and handling information.
• Follow company communication standards, privacy policies, and quality guidelines.
• Continuously improve through coaching, training, and regular performance feedback.

Job Requirements

• Excellent written and spoken English.
• Outstanding communication and interpersonal skills.
• Strong empathy and emotional intelligence.
• Ability to understand users’ needs and respond with patience, professionalism, and genuine care.
• Ability to build trust and maintain long term user relationships.
• Strong attention to detail and accuracy.
• Fast and accurate typing skills with excellent multitasking ability.
• Ability to manage multiple conversations efficiently in a fast paced environment.
• Comfortable working in a performance driven environment with clear engagement objectives.
• Self motivated, adaptable, and able to work independently in a remote setting.
• Reliable computer, stable high speed internet, and a quiet workspace.
• Backup internet or power solutions are highly preferred.
• Previous experience in customer service, sales, hospitality, online support, relationship management, or client engagement is an advantage but not required.

Compensation & Benefits

• Competitive monthly salary with attractive performance incentives.
• Fully paid onboarding and structured training.
• Clear career progression and internal promotion opportunities.
• Fully remote work environment.
• Continuous coaching and professional development.
• Supportive international team and collaborative culture.

Training Schedule

During the training period, all new hires are required to attend training from 9:00 AM to 6:15 PM (PHT), Monday to Friday. Training is fully paid and designed to prepare you for success in your role.

Regular Working Shifts

• Shift A: 3:30 AM – 10:30 AM (PHT)
• Shift B: 9:30 AM – 4:30 PM (PHT)
• Shift C: 3:30 PM – 10:30 PM (PHT)
• Shift D: 9:30 PM – 4:30 AM (PHT)