Technical Support Representative

NOW HIRING: On-Site Technical Support in Dublin!

(Must be currently based in Dublin, Ireland — No visa sponsorship)

Level up your career with NextWork HR! We are looking for dedicated professionals to join our team on-site in Dublin.

Location: Dublin, Ireland (On-site)

Schedule: Full-time, 5 days per week (40 hrs/week) | Shift-based

Key Responsibilities:

• Provide top-notch technical support within a busy call center / IT helpdesk environment
• Troubleshoot and resolve complex technical issues efficiently
• Deliver professional, customer-focused support
• Strictly follow established technical and data protection procedures, including GDPR compliance

Requirements:

• Must be currently living in Dublin with valid full-time work authorization (40 hours/week) — No visa sponsorship available
• Education & Experience: Graduate or undergraduate (undergrad is welcome!) with a course related to the job. If your course is not related, you must have proven work experience in Technical Support, IT Helpdesk, or Call Center.
• Fluent in English (proficiency in French, German, or Spanish is a major plus)
• AI & Certifications (Preferred/Bonus, not strictly required): AI experience and AI certificates—including CBMAI-D3 certification or equivalent—are highly valued and will give your application an advantage!