On-the-Job Training (OJT) - Tech Department

Primary Purpose

To support ATSOCA's Technology, AI & Innovation Department by assisting in systems management, process automation, website maintenance, data management, artificial intelligence initiatives, and digital transformation projects while gaining practical experience in technology operations, automation, and AI-driven business solutions.

Key Responsibilities

• Systems & Automation Support
  • Assist in managing and optimizing internal systems, databases, forms, dashboards, and workflows.
  • Support automation projects that reduce manual tasks and improve operational efficiency.
  • Assist in maintaining CRM systems, tracking mechanisms, and digital workflows.
  • Provide basic troubleshooting support and recommend system improvements.
  • Document system processes, workflows, and Standard Operating Procedures (SOPs).
• Website, Data & AI Support
  • Assist in updating and maintaining websites, landing pages, and sales funnel components.
  • Support lead tracking systems and customer journey workflows.
  • Organize, validate, and maintain data for reporting and analytics.
  • Assist in creating dashboards, reports, and data visualizations.
  • Research, explore, and test AI tools that improve productivity, content creation, and workflow efficiency.
• Data Management & Digital Operations
  • Support data encoding, validation, organization, and maintenance to ensure accuracy and usability.
  • Maintain organized digital files, assets, and system access records.
  • Assist in monitoring system performance and ensuring data integrity.
  • Support reporting requirements for various departments through organized data management.
• AI, Innovation & Process Improvement
  • Identify repetitive processes and recommend automation opportunities across departments.
  • Assist in implementing small-scale automation and AI-driven solutions.
  • Contribute to the documentation of digital systems, workflows, guides, and knowledge bases.
  • Support continuous improvement initiatives that enhance operational efficiency and scalability.
• Collaboration & Technical Support
  • Collaborate with team members on system management, automation, and digital transformation projects.
  • Provide mutual support in technology initiatives to ensure timely completion of deliverables.
  • Assist other departments with technology-related tasks as assigned.
  • Maintain effective communication and coordination during project implementation.
• Legacy Projects
  • Project Title: ATSOCA Ticketing System
    Expected Results: Develop a centralized customer and internal ticketing system that streamlines support requests, automates ticket routing, enables issue tracking, and improves service management across departments.
  • Project Title: ATSOCA Elite Dashboard
    Expected Results: Develop a web-based dashboard that enables real-time monitoring of referrals, enrollments, payments, unit accumulation, Elite levels, and referral fees while improving transparency, reporting, and operational efficiency for Elite members, Finance, and Management.

Expected Outputs

• System documentation, workflows, and SOPs
• Automated workflows and process improvement recommendations
• Updated websites, landing pages, and digital assets
• CRM records, lead tracking databases, and customer journey documentation
• Dashboards, reports, and organized data repositories
• AI research findings, testing reports, and implementation recommendations
• Organized digital files, templates, and system documentation
• Process improvement guides, checklists, and knowledge base materials
• Completed legacy projects (ATSOCA Ticketing System and ATSOCA Elite Dashboard), including source code, technical documentation, user guides, testing results, and turnover documents, ready for deployment and endorsement to the next project team or system administrator.