Technical Support Engineer - Batangas

We are ActionLabs!

We offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver Managed Services Anytime, Anywhere to help businesses excel in their respective fields with improved internal and external operations.

Brief Description of Work and Responsibilities:

• Respond to technical support requests via phone, chat, email, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and peripheral equipment.
• Support ATM, desktop, laptop, printer, and mobile device issues.
• Provide remote troubleshooting through remote desktop applications (e.g., AnyDesk, TeamViewer, Remote Desktop).
• Log and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
• Escalate unresolved issues to higher-level support teams or vendors when necessary.
• Maintain and update documentation on technical processes and issue resolutions.
• Assist in the onboarding process of new employees, including account setups and workstation configuration.
• Perform routine maintenance, updates, and patches for systems and software.

Qualifications:

• Degree in Computer Engineering, Information Technology, or related field.
• Familiarity with Windows/Linux/Mac OS environments.
• Basic understanding of networking concepts (e.g., IP addressing, DNS, routers, switches).
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours or be on call, if needed.
• Knowledged in POS or ATM troubleshooting.