After Sales Technical Support

● In a customer service call center setting, resolve end-user issues through step by step instructions

related to hardware, software and networking support.

● Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.

● Data entry of merchant information accurately, within specified time limits into the applicable

database, using proprietary tools.

● Schedule and complete installations of Global Payments products.

● Stay current with all equipment options, features and functions as it relates to the vendor/product.

● Meet or exceed production, quality, and attendance objectives of the department.

● Regularly communicate details of fulfillment efforts through scheduled meetings and written

pieces. Includes the ability to effectively communicate across multiple departments: product,

development, sales, merchants, etc.

● Provide tier 2 support for products released to Customer Service

● Other duties as required by business conditions or as assigned.