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Customer Support Specialist

M

Micro Ocean Technologies

Full-time
Kuala Lumpur
Customer ServiceCommunication SkillsProblem SolvingConflict ResolutionEmpathyTime ManagementTechnical SupportKnowledge of Web3Active ListeningData Entry

Join Our Customer Service Specialist Squad and Shape the Future of Messaging!



Are you tech-savvy with a passion for solving intricate puzzles and staying ahead in the dynamic world of communication technology? Look no further! We are on the hunt for creative and driven individuals like you to join our team as Customer Service Specialists.



Who We Are: At Micro Ocean Technologies, we're not just a company – we're a community of innovators working together to redefine SMS communication. Our team is a diverse mix of talents, all driven by the shared mission of enhancing the way businesses connect with their audiences.



What You'll Do: As a Customer Service Specialist, you'll play a pivotal role in ensuring seamless SMS delivery, optimizing customer satisfaction, and ensuring regulatory compliance. Your role will encompass a range of engaging responsibilities:



  1. Delivery Dynamo : Be the troubleshooter who turns SMS delivery hurdles into success stories. You'll proactively address issues to guarantee messages reach their destination hassle-free, offering top-notch customer support.

  2. Mobile Operator/Carrier Communicator : You'll take the reins to liaise with the mobile operators or SMS carriers to address SMS delivery issues. Your knack for effective communication will help escalate and resolve problems swiftly.

  3. Traffic Navigator : Your analytical mind will ensure that messages follow the most efficient paths, all while maximizing value for our customers.

  4. Regulation Guru : Immerse yourself in the intricacies of global SMS regulations. Your expertise will empower you to advise customers on navigating the diverse landscape of compliance.

  5. Compliance Champion : It's your responsibility to ensure SMS compliance with destination countries' regulations. You'll take the necessary actions to make certain every message adheres to local rules, building trust with our partners.



What We're Looking For:



  • Tech Aficionado: You stay ahead of the tech curve and love diving into emerging trends.

  • Problem-Solving Whiz: Complex puzzles fuel your passion, and you thrive on finding innovative solutions.

  • Communication Maestro: You're a clear and concise communicator, whether you're talking tech or regulations.

  • Global Citizen: SMS regulations from around the world intrigue you, and you're keen to unravel their nuances.

  • Collaborative Star: Teamwork is second nature to you – you thrive in collaborative environments.



Why Choose Us:



  • Innovation Hub: Your ideas matter here. We cultivate an environment where creativity flourishes.

  • Learning Journey: Lifelong learning is our mantra. Expect continuous growth through training and experiences.

  • Impactful Contributions: Your work directly shapes how businesses communicate, leaving a lasting legacy.

  • Balanced Lifestyle: Work hard, play hard – we offer flexibility to ensure you achieve that perfect balance.

  • Awesome Perks: From the free-flowing delights of our thoughtfully stocked pantry to team-building adventures, we make your journey with us unforgettable.



Please refer to job description.