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Customer Support Specialist

A

Agensi Pekerjaan Recruit Solutions Sdn Bhd

1 - 4.5K MYR
Full-time
Pandamaran Pelabuhan Klang Selangor Malaysia 42000
CommunicationInterpersonal skillFluency in MandarinCustomer serviceCommunication skillsProblem-solving

Job Overview

As a Customer Care Executive, you will be the vital link between our company and our valued clients, ensuring exceptional service delivery and customer satisfaction. This role is essential to maintaining our reputation for excellence and building long-term relationships with customers in the supply chain industry.

Job Responsibilities

  • Handle customer enquiries, requests and complaints professionally.

  • Provide timely updates and follow-ups to customers regarding their enquiries.

  • Coordinate with internal departments to ensure smooth service delivery.

  • Maintain accurate customer records and communication history.

  • Build and maintain positive relationships with customers to ensure satisfaction.

  • Working Hours: Monday to Friday, 9:00 AM – 5:30 PM and Saturday, 9:00 AM – 12:30 PM

Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • SOCSO
  • EIS

  • Diploma or equivalent qualification in Business Administration, Customer Service or a related field.

  • Previous experience in customer service, customer care or a related role is preferred.

  • Good communication and interpersonal skills.

  • Able to handle customer enquiries and resolve issues professionally.

  • Organised, detail-oriented and able to manage multiple tasks.