TECHNICAL SUPPORT LEAD

About the Role

We are looking for a Technical Engineer Team Lead to oversee after-sales technical support, troubleshooting, maintenance, and repair of solar energy systems. The role ensures timely resolution of customer concerns and effective coordination of the after-sales team.

Key Responsibilities

• Lead and supervise the after-sales technical team.
• Oversee troubleshooting, maintenance, and repair of solar PV systems.
• Handle escalated technical issues and customer complaints.
• Coordinate site inspections, service visits, and warranty claims.
• Monitor team performance, service response times, and resolution rates.
• Ensure compliance with electrical safety standards and company procedures.
• Prepare technical reports and recommend corrective actions.
• Coordinate with Operations, Installation, and Customer Success teams.

Qualifications

• Registered Electrical Engineer (REE)
• At least 3 years of experience in solar PV systems, technical support, or after-sales service.
• Previous team leadership or supervisory experience is an advantage.
• Strong troubleshooting, problem-solving, and customer service skills.
• Willing to conduct site visits and report onsite in Las Piñas City.