Customer Support at PracBiz Sdn Bhd

What You’ll Do (Your Day-to-Day)

Be the Hero: Act as the first point of contact for clients facing technical software, network, or system hiccups via chat, email, and calls.
Crack the Case: Diagnose issues through remote troubleshooting, asking the right questions, and guiding users step-by-step with zero confusing jargon.
Collaborate & Escalate: Work closely with our tech and product teams to escalate complex bugs and turn recurring customer feedback into real software improvements.
Build the Knowledge Base: Document practical fixes, quick tips, and FAQs to help teammates and clients find answers faster.
Stay Ahead: Learn our latest software releases and tools inside-out so you’re always one step ahead.

Benefits

Who You Are

Education: Diploma or Bachelor’s Degree in IT, Computer Science, or a related field (Fresh graduates with internship experience are welcome!).
Experience: 1–3 years of experience in Customer Support, IT Helpdesk, or Technical Support.
Communicator: Fluent in English and Bahasa Malaysia (Mandarin is a great bonus).
Tech-Minded: Comfortable with Windows/MS Office, Gmail, and remote troubleshooting tools.
Bonus Points If You Have:
Prior experience in outbound support or telesales.
Exposure to the supply chain, logistics, or retail tech industry.

What’s In It For You?

Pay & Perks: Competitive basic salary (RM 2,500 – RM 4,000).
Work-Life Balance: 5-day work week with standard annual and medical leave.
Full Coverage: Medical group insurance, hospitalisation coverage, EPF, SOCSO, and EIS.
Location: Strategic office near public transit hubs—save time and money on your daily commute.
Culture & Growth: Direct pathways into senior tech, operations, or product roles.