Urban Track

Urban Track: A Complaint System for Municipal Authorities

Urban Track is a web-based platform designed to streamline the process of filing and managing public complaints related to municipal issues. The platform acts as a bridge between the citizens and municipal authorities, helping to improve communication, transparency, and efficiency in addressing local infrastructure problems. By empowering users to report issues directly to the concerned municipal department, Urban Track enables faster resolutions and greater accountability in civic services.

Key Features of Urban Track

1. User-Friendly Complaint Submission

The website provides an easy-to-use interface for citizens to submit complaints on various municipal issues like road maintenance, waste management, water supply, streetlights, etc.

Each complaint can be filed by selecting the type of issue, providing a description, uploading images, and tagging the specific location using an integrated map.

2. Complaint Categorization

Complaints are categorized into predefined sections such as sanitation, traffic management, public utilities, infrastructure, and more, ensuring they reach the appropriate department directly.

This categorization helps authorities prioritize and address the most urgent or widespread concerns.

3. Real-Time Tracking and Notifications

Users can track the status of their complaints in real-time. Updates are provided at various stages—complaint filed, under review, action taken, and issue resolved.

Automated notifications (email or SMS) inform users about the progress of their case, creating transparency in the process.