Genesys Operations Engineer
Xurpas
Responsibilities
● Act as a Subject Matter Expert (SME).
● Collaborate with and manage the team to ensure effective performance.
● Take responsibility for team decisions.
● Engage with multiple teams and contribute to key decisions.
● Provide solutions to problems within the team and across multiple teams.
● Facilitate knowledge sharing and promote best practices within the team.
● Monitor system performance and implement improvements as needed.
● Assist in developing and executing operational strategies to enhance service delivery.
Job Requirements
● Required Skill: 4+ years of experience in Genesys Contact Center Operations
● Strong understanding of system integration and troubleshooting methodologies
● Experience with performance monitoring tools and techniques
● Ability to analyze operational data to identify trends and areas for improvement
● Familiarity with incident management processes and best practices