Customer Support Associate (Voice)

Job Overview

We are looking for Customer Support Associates to handle customer inquiries and provide excellent service through voice interactions.

Key Responsibilities

• Handle inbound and outbound customer calls
• Provide accurate information and resolve concerns
• Document interactions in internal systems
• Maintain service quality and performance metrics
• Coordinate with internal teams for escalations

Qualifications

• College graduate OR at least 2 years in college with 6 months experience
• Above-average English communication skills
• Strong customer service and problem-solving skills
• Basic MS Office knowledge
• Willing to work onsite and shifting schedules

Benefits

• HMO (Day 1 for employee)
• Night differential
• 13th & 14th month pay
• Annual salary increase
• Life and accident insurance