Customer Support Specialist
V
VTSA International Inc
15 - 20K PHP
Part-time
Remote
Project ManagementEnglish LanguageCustomer ServiceTeam PlayerProblem SolvingSchedulingBudgetingCollaborationSales Pitching and ClosureSales PipelineFinancial LiterateTechnical SkillsPeople SkillsMS OfficeBack Office Support
Description
- Provide exceptional customer support through various channels including phone, email, and chat.
- Assist customers in troubleshooting and resolving issues related to products and services.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Maintain accurate records of customer interactions and follow up on outstanding issues.
- Identify opportunities for upselling services and products to enhance customer experience.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field
- Experience Level: 1-3 years of experience in customer support
- Skills and Competencies: Strong communication and customer service skills
- Skills and Competencies: Proficient in MS Office applications
- Qualities and Traits: Team player with excellent problem-solving skills
- Skills and Competencies: Familiarity with project management and budgeting concepts
- Skills and Competencies: Ability to collaborate effectively and handle difficult situations professionally