Technical Support Representative
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Stafflink Management Solutions, Inc.
20 - 25K PHP
Full-time
Cedar Executive Bldg.. 69 Sct. Tobias St, Diliman, Quezon City, 1103 Metro Manila, Philippines
Time ManagementTechnical SupportCommunication SkillsTechnical SalesProblem-Solving Skills
- Provide technical support and assistance to customers via phone, email, or chat.
- Diagnose and resolve technical issues related to software and hardware products.
- Collaborate with technical teams to enhance product support processes.
- Document customer interactions and maintain records of issues and solutions.
- Educate customers on product features and functionalities, ensuring a positive user experience.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology)
- Experience Level: Fresh Graduate (0–1 years)
- Skills and Competencies: Proficient in Time Management, Technical Support, Communication Skills, Technical Sales, and Problem-Solving Skills
- Responsibilities and Duties: Ability to work effectively in a team environment and independently as needed.
- Qualities and Traits: Strong analytical and troubleshooting skills with a customer-oriented mindset.