Technical Support Engineer

Salary: Up to ₱48,750

Signing Bonus: ₱30,000

We are currently seeking a skilled and detail-oriented IT professional to join our team. This role is ideal for candidates with strong technical expertise in systems, networks, and infrastructure, who are looking to grow in a challenging and rewarding environment.

Qualifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course

• Strong working knowledge of major operating systems: Linux/UNIX, Windows OS, and macOS
• Experience with virtualization technologies such as VMware and Hyper-V

• Hands-on experience in BIOS/UEFI troubleshooting and system boot diagnostics
• Proficient in Linux commands and remote troubleshooting using PuTTY/SSH
• Ability to perform system log analysis beyond basic tools (e.g., /var/log/, application logs)
• Experience in Windows server and workstation hardware troubleshooting
• Knowledge of Windows Server Core management and administration (roles, features, disk management)

• Familiarity with Active Directory permissions (ACLs) and Group Policy configuration

• Understanding of storage technologies including NAS, SAN, RAID, Tape, USB, and virtual storage concepts

• Solid knowledge of file systems (NTFS, FAT, ext4), permissions, backup, and recovery methodologies
• Basic knowledge of MS Exchange Server, MS SQL, and Oracle database commands
• Strong understanding of the OSI model and network troubleshooting (TCP/IP, DNS, DHCP, HTTP/HTTPS) using CLI tools (ping, ipconfig, Nmap, traceroute, etc.)
• Experience in firewall rule configuration, port troubleshooting, and identifying latency or packet loss
• Excellent written and verbal communication skills

Key Responsibilities:

• Provide technical support and troubleshooting for system, hardware, and network-related issues
• Monitor, maintain, and optimize system and network performance
• Perform root cause analysis using logs and diagnostic tools
• Manage and support Windows Server environments, including Active Directory and Group Policy
• Configure and maintain virtualization environments and storage systems
• Troubleshoot connectivity, firewall, and network performance issues
• Ensure proper implementation of backup and recovery procedures
• Collaborate with internal teams to resolve complex technical concerns